I want to warn everyone about my terrible online shopping experience. It has been a nightmare trying to get my order right, and the entire interaction has left me feeling so frustrated. When I look at what happened, I just feel…
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>. That empty feeling sums up the entire interaction—a complete black hole where competent customer support should have been. I felt compelled to leave a public review and engage with customer service because I absolutely need a resolution before my event this weekend
>Customer: I received my dress today and it is stained and clearly damaged! I paid for a brand new item, not something defective
>If you treasured this article and also you would like to obtain more info concerning GraceQueens Designer Styles generously visit the webpage. CS Rep: I am so incredibly sorry that your item arrived in that condition. That is completely unacceptable, and I understand why you are upset
>Customer: Upset is an understatement. I need this dress for an event on Saturday. What can you immediately do to ensure I have a replacement by then
>CS Rep: We take full responsibility for the quality lapse. Since you have an urgent deadline, I can process a replacement order right now, ship it via priority overnight service at our expense, and offer you a full 20% refund on the original purchase price for the inconvenience
>Customer: Will the replacement item be shipped out today, absolutely guaranteed? I can’t afford another delay or another mistake
>CS Rep: Yes, I can guarantee that the new item is currently being pulled from the inventory and will be shipped within the hour. I will personally email you the tracking number once the carrier scans the package
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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