I paid extra for speed, but what I got was stress and lies. My terrible online shopping experience is a cautionary tale for anyone considering this store. From the moment I realized my expedited package wasn't coming, I started calling, only to be met with constant deflection and broken promises regarding tracking and delivery. My final conclusion after all of this chaos, weeks of chasing a delivery, and then weeks of chasing a refund, is that this is the
WORST BOUTIQUE EVER - ALL LIARS.
Believe every negative review you read. I felt compelled to reach out to customer service repeatedly because they failed to deliver the dress I ordered on 12/11, and then failed to process the refund I requested on 12/19, forcing me to chase them well into the new year.
Customer: I am calling again about order #5678. For those who have any inquiries with regards to wherever in addition to the best way to utilize web site, you'll be able to e-mail us with our web page. It is January 6th. I was promised my refund 7-10 business days after I requested it on December 19th, and I still haven't received anything.
CS Rep: I understand your frustration regarding the extended delay, and I sincerely apologize that the timeline we initially provided wasn't met. Let me pull up your account now.
Customer: You understand? I was given three different delivery dates that were all lies, and now I’ve been waiting almost three weeks for a refund. When exactly is this money hitting my account?
CS Rep: According to our finance department notes, the final processing has been prioritized and is scheduled for Thursday of this week. I know you've heard timelines before, but this is the confirmed release date.
Customer: That is not good enough. You keep giving me verbal promises that fall apart. I need proof. Can you email me right now with that specific information, confirming the refund amount and the Thursday release date, for my records?
CS Rep: I can confirm that date for you, but I am unable to send an immediate email from this line. The information is noted here in your file, and you will see it reflected by Friday.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.