Let me tell you about my terrible online shopping experience so you don't make the same mistake. I was relying on this store for a crucial birthday outfit, spending over $200, including customizing the skirt and top with a tailor. When you have any kind of inquiries about wherever and also the best way to employ GraceQueens US Store, you can contact us on our own web page. I expected timely delivery and accurate fulfillment, but instead, I was met with complete disappointment. As I stated in my review: "Love what this store sells but I bought an outfit for my birthday I was told it would be here by august 20th it didn’t arrive till august 26th literally the day I leave for my vacation and when I open it the top is a completely different color then what I ordered I have zero time to go and buy another outfit I’m so disappointed and frustrated." This mix-up and delay cost me my planned look. I felt compelled to contact customer service immediately to express my frustration and demand to know how such a massive error, especially involving the wrong color, could occur after such a significant investment.
Customer: I am absolutely furious. Not only did my birthday outfit arrive six days late, August 26th, literally the day I leave for my vacation, but the top is a completely different color than what I ordered!
CS Rep: I am so sorry to hear this, and I see the photos you attached comparing what you ordered to what you received. This is unacceptable on our part, and we sincerely apologize for the delay and the picking error.
Customer: Apologies don't fix the fact that I spent over $200 on this, including having the skirt lengthened and the top altered! I have zero time to purchase or tailor anything else. How do you plan to compensate me for this massive inconvenience and the money I wasted on tailoring a top I can’t even use?
CS Rep: I completely understand your frustration regarding the alterations. We want to make this right. We can initiate a full return for store credit or send out the correct outfit immediately, as we apologized and offered previously.
Customer: Store credit barely covers the stress, let alone the alteration costs I incurred. I need a refund to my original payment method. Can you process a full refund instead of just store credit?
CS Rep: Due to the nature of custom alterations, we cannot reimburse third-party tailoring fees, but we can certainly initiate a full refund back to your card for the total item cost immediately. Would you like to proceed with the full monetary refund?
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.