I felt I needed to share my terrible online shopping experience as a warning to potential buyers. I purchased a lovely dress, assuming the company followed standard return practices, but when I needed to send the item back, I hit a major roadblock regarding their policies. My immediate feeling and conclusion about this experience were summed up perfectly: "Check your dress before you check out. They won't give you return label so that you can't return in the future." This lack of a straightforward return process meant I was essentially stuck with an unwanted item. I felt compelled to leave a review and immediately contact customer service to try and resolve this stressful and frustrating situation.
Customer: I received my dress yesterday, and it doesn't fit. I cannot find a return label or any clear return instructions inside the package. When you adored this article along with you would like to get more details concerning GraceQueens Discount i implore you to go to our own web site. I need to send this back immediately.
CS Rep: I understand your urgency and frustration. I am very sorry that the process is unclear. Can you confirm your order number so I can pull up your purchase details and guide you through our specific return policy?
Customer: My order number is 45R90. But the issue is that your online FAQ states you don't provide return labels, and I am not expected to pay for shipping when returning a dress that cost this much. Why would you make returns so difficult?
CS Rep: I apologize for the difficulty. While we do not typically include prepaid labels in the package, we certainly do not want you to be stuck. I see your order is eligible for return. As an exception due to the poor initial experience, I will generate a digital return label right now and email it to the address on file within the next hour.
Customer: That is the least that can be done. Will I be charged for this label, or is this being covered because of the hassle I have experienced trying to figure out your confusing policy?
CS Rep: Given the inconvenience and your clear frustration, we will absorb the cost of this specific return label entirely. Please check your inbox in a moment for the PDF attachment; you can print that out and use it immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.