I felt absolutely compelled to share my terrible shopping experience as a serious warning to others. My interaction with the store, stemming from a poor purchase, was met with infuriating inflexibility regarding their policies. I need management to understand the gravity of their quality control because, frankly, "This store is not well kept up with their clothing. I made a purchase on July 20 for jumpsuit took the jumpsuit home, realized it had a stain on it with a smell to it." When I returned the soiled item, the refusal of a cash refund led me to leave this review and demand a conversation with customer service, because I strongly believe "my policy was not to purchase something with a stain and a smell to it. I want my cash back as is just like I purchased the item."
Customer: I am calling because I need a resolution for the stained and smelly jumpsuit I returned yesterday. Your representative refused to give me a cash refund.
CS Rep: I sincerely apologize that you received merchandise in that unacceptable condition. I see the record shows we offered a full store credit. If you have any sort of concerns relating to where and exactly how to make use of please click the next webpage, you could contact us at our own web page. That is our policy for returns, even for damaged goods.
Customer: I am not accepting a store credit. I did not opt in to purchase something with a stain and a smell to it. This is defective merchandise, and I want my cash back. They need to have a better return cash back policy.
CS Rep: I truly regret that you had this experience. While I cannot bypass the policy requiring store credit, what if I expedited a new, thoroughly inspected item directly to you, plus offered an additional gift card for your inconvenience?
Customer: I will no longer go to the store. The issue isn't a replacement; the issue is that I spent cash for merchandise that was essentially garbage, and I expect cash back. If you cannot process a direct refund, I need to speak to someone who can.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.