I need to share my terrible experience to warn other shoppers and prevent them from wasting their time and money. When my daughter and I visited this boutique, we put in a custom order for a dress that the owner, Dachira, promised would be ready for her 16th birthday. Should you have almost any queries regarding where as well as the way to use www.gracequeens.com, you possibly can e-mail us from our web site. When I came to pick up the item, the staff was RUDE and gave me the wrong dress—the same color we initially saw. It turned into a nightmare: they ignored my calls, missed the deadline, and then forced my daughter to pick a subpar dress in the store, demanding an extra $20! It was incredibly disappointing. The quality was cheap, and the whole situation ruined my daughter's night out. I was compelled to leave a review and contact customer service because of the sheer lack of compassion and professionalism displayed by the company, especially with prices like the ones they have for that cheap quality clothing.
Customer: I am calling about Order #456. The custom dress for my daughter’s 16th birthday was never completed. She was forced to pick an inferior, cheap-quality item in-store, and your staff even tried to charge us an extra $20!
CS Rep: I am so deeply sorry to hear about this terrible experience. I see here the custom request was not processed correctly. Missing such an important event due to our failure is unacceptable, and I sincerely apologize for the unprofessional behavior and the poor quality substitute.
Customer: Apologies don't fix the fact that her birthday night was ruined, and the dress isn't worth the price you charge. There was no compassion from anyone when this was happening. I want a full refund for this purchase, and I expect that $20 charge attempt to be zeroed out immediately.
CS Rep: I completely understand your frustration. We have already waived that $20 charge, and given the massive breakdown in service and quality, I can process a full refund for the cost of the dress right now.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.