I had an absolutely shocking experience recently that compels me to share a warning. This wasn't about a lost package or a wrong size; it was about feeling fundamentally unwelcome and disrespected by the staff. I feel a moral duty to warn others about the behavior I encountered in the store. My immediate, gut-wrenching conclusion after leaving was clear and devastating:
"Dont shop there if you're a person of color !!"
I was treated with such blatant disregard and indifference that I left feeling angry and humiliated. This isn't just poor service; it’s unacceptable conduct, and I immediately felt compelled to leave a public review and reach out to customer service to demand accountability for this terrible encounter.
Customer: I am calling because of a deeply disturbing experience I had in your location yesterday. I was treated completely differently than every other customer in the store.
CS Rep: I am so sorry to hear that. I understand you had a disturbing experience. Can you please tell me more about what happened and who you spoke with?
Customer: The staff member refused to even make eye contact when I asked for assistance, yet they were extremely helpful and warm to the person standing next to me. I felt entirely ignored and profiled. It was blatant discrimination.
CS Rep: That sounds incredibly upsetting, and I sincerely apologize that you were made to feel unwelcome or targeted in our store. That is absolutely not how we train our staff to behave, and this is completely unacceptable.
Customer: An apology is fine, but I want to know what concrete steps you are going to take regarding the employee's behavior. If you adored this article therefore you would like to be given more info regarding GraceQueens Spring Dresses i implore you to visit our own website. This needs to be addressed immediately and formally.
CS Rep: We take allegations of discrimination extremely seriously. I have logged this complaint immediately. I need the time and location of your visit so we can identify the individual involved and launch a full internal investigation. We will follow up with you directly within 48 hours regarding the disciplinary action taken.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.