I wish I could say my online experience mirrored the overwhelmingly positive reviews about the in-store environment and staff. My terrible online shopping experience is a cautionary tale for anyone relying on the website. While the actual brick-and-mortar location might be a
"Good shopping place,"
the digital side of this business is frustrating and unreliable. After placing a significant order, I received no confirmation, and the lack of communication immediately triggered my anxiety. I felt compelled to leave this review and engage with customer service because the process felt broken, and I needed reassurance that my purchase wasn't simply lost in the digital void.
Customer: I placed order #9021 this morning, and all I have is a pending charge. I need to know why I haven’t received an email confirmation, or if the order actually went through.
CS Rep: I apologize for the delay and any confusion this has caused, I understand why you’re reaching out. Let me look up order #9021 for you immediately.
Customer: Thank you. In case you have any questions with regards to where and also how to use GraceQueens Discount, you are able to call us with our own website. I am already annoyed enough just dealing with the confusing website layout. It might be a good place in person, but the online experience is making me regret this purchase.
CS Rep: I see the issue now. Your payment was processed successfully, but the confirmation email was flagged by our system due to a minor address formatting error. I have manually corrected the error and released that email; you should receive it within five minutes.
Customer: Okay, so the order is confirmed and shipping? Will that slight delay affect the delivery timeline that was specified on the site?
CS Rep: No, that will not affect your original timeline. To compensate for this poor technical experience, I’m applying a one-time 15% discount code to your account for your next purchase.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of a confusing and unreliable online purchasing process.