I felt compelled to share my story because I don't want anyone else to go through this headache. My first purchase with this company went without any issues, but my second attempt at ordering online was a complete disaster, leaving me telling people to RUN!! I spent months chasing an order placed in November for an event in December. After numerous phone calls and emails, my conclusion remains absolute:
POOR!! POOR!! POOR!! customer service!! Wish I would’ve seen the other reviews before purchasing online. Never again!!
When the item finally arrived months later, only after I filed a claim with my bank, it was just thrown in the USPS bag, not wrapped in anything, showing absolutely no care. This is simply
BAD BAD Business
. I needed to speak to customer service immediately to understand how they planned to resolve this shipping nightmare and inconsistency.
Customer: I am calling about order #456. I finally received the dress, two months late, and it was just thrown in a bag, not wrapped. Why was it shipped like that and why did it take until late January when I ordered it in November for a December event?
CS Rep: I understand your frustration entirely, and I am profoundly sorry for the unacceptable delay and the extremely poor condition of the packaging. It is clear that we failed to meet our shipping promise and service standard for your event.
Customer: 'Failed' is an understatement. You even disputed my bank claim saying you shipped it, despite the lack of communication and the ridiculous delay. What resolution can you offer now, since I still wanted the dress but the service was atrocious?
CS Rep: Since we caused you months of distress and the packaging was negligent, we want to sincerely apologize. When you adored this informative article and also you want to obtain more details with regards to coconut-syringa-7f5.notion.site generously pay a visit to our web site. I can offer you a full 50% refund on the purchase price right now as compensation for the unacceptable service and delay.
Customer: 50% refund for the months of chasing? I accept that. But please understand that this inconsistency and lack of care is why I am telling everyone about this experience.
CS Rep: We truly regret this was your second experience. I have processed the 50% refund immediately, and we are reviewing our internal shipping protocols to ensure issues like unboxed items or months-long delays are eliminated.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.