I felt compelled to share my terrible online shopping experience as a cautionary tale. I knew it could be difficult buying from an unfamiliar online boutique, and deep down, I had always worried, "It can be a little fishy ordering from online boutiques." Unfortunately, my purchase confirmed those fears. The quality of the dress I received was shockingly low, the sizing was completely off, and the entire transaction felt unprofessional. I immediately contacted customer service because the product was unusable and I needed a resolution for this mess.
Customer: I received my order, #9876, and I am furious. The quality is terrible—it looks nothing like the picture online, and the sizing chart is completely inaccurate. I feel like I just wasted $200.
CS Rep: I am sincerely sorry to hear that you are so disappointed with the dress you received. That is certainly not the experience we want you to have. If you adored this short article and you would such as to receive additional info relating to able-mallow-801.notion.site kindly see our own website. Could you tell me more about the specific issues with the quality and sizing so I can look into immediate solutions?
Customer: The zipper is already stuck, and what was advertised as silk feels like cheap polyester. I ordered a size medium based on your chart, and it fits like an extra small. I need to know how I can return this immediately for a full refund, including shipping.
CS Rep: I completely understand your frustration regarding the materials and the poor fit. I have checked your order details. I will process a full refund authorization right now, and I’m sending you a prepaid return label via email immediately. We will process the refund as soon as the item is scanned by the carrier.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.