I wanted to share my terrible in-store experience as a cautionary tale for anyone considering visiting this shop for specialized service or repairs. My online research suggested they were experts in hat restoration, but the reality was utterly disappointing. I came in hoping to get my favorite fedora repaired after some minor water damage, a simple request I thought, but instead, I was met with hostility and unprofessionalism. My immediate and final conclusion was that I encountered
very rude staff
. I tried to explain the damage and my history with the hat, but I
was met by a series of sarcastic remarks from two staff members.
It was clear I was wasting their time. I felt compelled to leave a negative review and contact customer service immediately, because no customer deserves to be treated with such disdain.
If you have any sort of concerns relating to where and how you can use WholeCustomDesign Custom Logo, you could contact us at our web site. Customer: I am calling about a terrible incident I had earlier today when I tried to bring in a fedora for repair. The experience was completely unprofessional and frankly, humiliating.
CS Rep: I am so sorry to hear that you had a humiliating experience. We take reports of rude behavior very seriously. Can you tell me more about what happened with the staff members?
Customer: I was talking to two people about water damage on my hat, and they just kept interrupting me with sarcastic remarks. I drove all the way there only to conclude I
will not return to this store
.
CS Rep: That is completely unacceptable, and I sincerely apologize that you were treated that way. I want to assure you we will address this internally. Can I get your contact information and details about the fedora that needed repair?
Customer: It’s a dark brown fedora. I just wanted it steamed and reshaped. I walked out before they even touched it because of their attitude.
CS Rep: I understand why you left. To make this right, I would like to arrange for a free, priority repair service for your fedora, overseen directly by our management team, or if you prefer, I can offer you a significant discount on a new hat of your choice.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.