I need to warn people about what happened when I tried to shop with this company recently. It was a truly terrible experience that left me feeling completely disrespected and marginalized. The conclusion I reached after my interaction was swift and painful:
Dont shop there if you're a person of color !!
I felt compelled to leave a review and immediately engage in a conversation with customer service because no one should have to deal with overt discrimination and exclusion just trying to buy clothes.
Customer: I am calling because I had an appalling experience today, and I genuinely believe your staff engaged in discriminatory behavior toward me.
CS Rep: I am so sorry to hear that. That sounds incredibly upsetting. Could you please describe what happened and provide the location or context of the interaction so I can look into this immediately?
Customer: It’s not just an isolated incident; the entire pattern of behavior was clear. I felt targeted and excluded purely based on my race while trying to complete my purchase, leading to unnecessary hurdles that others were not facing.
If you're ready to see more about Recommended Resource site have a look at the web-page. CS Rep: I deeply apologize that you were made to feel targeted or unwelcome. We take allegations of discrimination extremely seriously. This is absolutely unacceptable, and I assure you we will launch a formal internal investigation into the team members involved as soon as we hang up.
Customer: An investigation is necessary, but what tangible steps are you taking
now
to address this violation and the hurt it caused?
CS Rep: We want to make this right and demonstrate our commitment to inclusivity. In addition to the immediate investigation, I'd like to offer you a full refund for your inconvenience and a significant future store credit. We will also commit to reviewing and updating our mandatory sensitivity training protocols this week.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.