I recently tried to purchase a dress, and I feel compelled to share my experience as a warning to others about the deceptive practices of this store. My friend ordered a specific item, only to be told later that it wasn't available. However, the store then tried to pressure her into spending more money, which felt like a deliberate attempt to upsell using questionable ethics. My conclusion about this experience, which I wrote in the review, is that "I had an ok experience with them but they lied to my frend 2020 tried to get more money out of her because the dress she ordered wasn’t available. But we seen someone buying the same dresss when we went to pick hers up. Even called her trying to argue with her, what business does that?" Seeing another customer walk out with the very dress we were told was out of stock was infuriating. I felt lied to, and I immediately felt the need to contact customer service to demand an explanation for the deception and the aggressive follow-up calls.
Customer: I need an immediate explanation regarding Order #997. We were explicitly told the dress was unavailable, yet we literally watched another person purchase and walk away with that exact style today.
CS Rep: I am deeply sorry to hear about this confusing and unacceptable situation. Lying about stock availability is completely against our company policy. Can you confirm the date and time you were told the dress was unavailable?
Customer: It was earlier this week. But the worst part is not just the lying—it's that they tried to get more money out of us, pushing a more expensive alternative. And then, when we tried to question the misinformation, someone from your store actually called my friend and tried to argue with her!
CS Rep: That behavior is unprofessional and completely inappropriate. I apologize profoundly for the distress and confusion caused by our staff attempting to argue with you. We take allegations of pressuring customers and aggressive communication extremely seriously.
Customer: So what are you going to do about it? I had my heart set on that dress, and now I just feel misled and angry. I expect a resolution far beyond a simple apology for being lied to and harassed.
CS Rep: I understand completely. I am escalating this internally right now. We will process a full refund for the original order immediately, and I will personally ensure that the staff involved in the misleading communication and arguing are addressed. If you cherished this posting and you would like to acquire extra details with regards to GraceQueens Online Boutique kindly check out our own page. Thank you for bringing this unacceptable conduct to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.