I wanted to share my incredibly frustrating shopping experience as a cautionary tale for anyone planning a late-day visit. I drove across town specifically for a quick purchase, only to be denied entry well before the advertised closing time. This experience was so disrespectful of my time. My core issue boils down to this:
If you’re going to advertise an 8:30 PM closing time, you should be closing at 8:30 PM. Not letting me in to purchase a simple hat at 8:24 PM is downright corny. I knew what I wanted, and it would’ve taken no more than two minutes to process a simple transaction. Folks were even inside shopping still. Corny.
This lack of respect for advertised hours is exactly why I felt compelled to leave a public review and engage in a conversation with customer service—they need to address this policy immediately.
Customer: I am absolutely furious about my visit tonight. I showed up six minutes before the advertised closing time, and the employee refused to open the door, even though I could clearly see other people still browsing inside.
CS Rep: I understand completely how frustrating that must be, especially if you made a dedicated trip and the store hours were clearly posted. Please accept my sincere apology for that inconvenience. Can you tell me which location this happened at?
Customer: It was the downtown location. It wasn't about browsing; it was a quick transaction, and the advertisement clearly states 8:30 PM. It makes the company look completely unreliable.
CS Rep: I agree that we must honor our posted times. Staff should never initiate early closing procedures while customers are trying to make purchases. I will pass this feedback directly to the store manager for review and retraining immediately.
Customer: I appreciate you escalating this, but I just want assurance that this kind of abrupt early closure won't happen again to someone else who relies on your posted hours.
CS Rep: We take this very seriously. I promise to personally follow up on the policy enforcement at that specific store. Furthermore, as a goodwill gesture, I'd like to offer you a 15% discount code for your next online order.
Should you have virtually any concerns about where as well as the way to use WholeCustomDesign Online Store, it is possible to contact us on our own web-page. The reason I left this review on the website is to hopefully prevent others from falling into the same trap of relying on posted operating hours.