I wanted to share my incredibly frustrating shopping experience as a cautionary tale for anyone planning a late-day visit. Here's more information on WholeCustomDesign Store check out the internet site. I drove across town specifically for a quick purchase, only to be denied entry well before the advertised closing time. This experience was so disrespectful of my time. My core issue boils down to this:
If you’re going to advertise an 8:30 PM closing time, you should be closing at 8:30 PM. Not letting me in to purchase a simple hat at 8:24 PM is downright corny. I knew what I wanted, and it would’ve taken no more than two minutes to process a simple transaction. Folks were even inside shopping still. Corny.
This lack of respect for advertised hours is exactly why I felt compelled to leave a public review and engage in a conversation with customer service—they need to address this policy immediately.
Customer: I am absolutely furious about my visit tonight. I showed up six minutes before the advertised closing time, and the employee refused to open the door, even though I could clearly see other people still browsing inside.
CS Rep: I understand completely how frustrating that must be, especially if you made a dedicated trip and the store hours were clearly posted. Please accept my sincere apology for that inconvenience. Can you tell me which location this happened at?
Customer: It was the downtown location. It wasn't about browsing; it was a quick transaction, and the advertisement clearly states 8:30 PM. It makes the company look completely unreliable.
CS Rep: I agree that we must honor our posted times. Staff should never initiate early closing procedures while customers are trying to make purchases. I will pass this feedback directly to the store manager for review and retraining immediately.
Customer: I appreciate you escalating this, but I just want assurance that this kind of abrupt early closure won't happen again to someone else who relies on your posted hours.
CS Rep: We take this very seriously. I promise to personally follow up on the policy enforcement at that specific store. Furthermore, as a goodwill gesture, I'd like to offer you a 15% discount code for your next online order.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of relying on posted operating hours.