I am writing this as a serious warning about online shopping here. This entire process has been a nightmare, culminating in a seemingly endless fight just to get my own money back. When I finally reached out to customer service, it was clear why things went so poorly. It’s been
seven weeks after returning the hat, and four emails from JJ about apologies for delay — still no refun
>. My conclusion, based on this experience, is that th
>customer service is remarkably bad, and the sellers are barely knowledgeable
>I felt compelled to leave this public review and spend my time speaking with a representative because this level of incompetence is simply unacceptable
>If you have any issues regarding in which and how to use WholeCustomDesign Bulk Orders, you can contact us at our website. Customer: I need to know immediately where my refund is. I returned the hat nearly two months ago, and despite four separate apology emails from JJ, I still don't have my money. This is completely unacceptable business practice
>CS Rep: I sincerely apologize for the extreme delay you've experienced. Seven weeks is far too long, and I understand your frustration completely. Can you please provide your order number so I can look up the return tracking status right away
>Customer: The order number is [12345]. It’s not just the delay; the overall service has been awful. I even spoke to one of your staff previously who seemed barely knowledgeable about the return policy itself. I just want the money back now
>CS Rep: Thank you for the number. I see the record here indicating multiple delays. Please allow me to manually override the standard procedure. I am submitting an urgent escalation request right now to our finance department, and I will personally ensure the refund is processed within the next 24 business hours
>Customer: "Escalation request" means what exactly? I’ve heard apologies before. Will I receive an email confirming the actual transfer this time
>CS Rep: Absolutely. As soon as the wire transfer is initiated by finance—which I will personally follow up on—I will email you the transaction ID and confirmation receipt directly. I am truly sorry that our customer service has been remarkably bad in this instance
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
>