Let my terrible online shopping experience be a serious warning to others seeking quality fitted hats. After waiting anxiously for my order, I opened the box only to find they had sent the completely wrong size. I spent days emailing and waiting for an answer, but they simply would not reply, which is why I was finally compelled to call customer service directly. My conclusion is exactly what I ended up writing in my review:
"This is one of the most unprofessional businesses I have ever purchased anything from. They sent me the wrong size hat and then did not respond to emails at all. Finally, I called the store and they told me to pay for my own shipping label which they would refund later. They also said they would exchange for the right size but ended up refunding me entirely. They have NO customer support. You can tell by the 50 typos on their site they’re lazy and don’t take their business seriously."
Customer: I am calling because I received the wrong size hat, and nobody has answered my emails for three days. My order number is 6022. I need an exchange for the correct size.
CS Rep: I sincerely apologize for the lack of response via email; that is completely unacceptable service. I see here that you received a size 7 when you ordered a 7 1/2.
If you have any issues concerning in which and how to use WholeCustomDesign Trends, you can get hold of us at our internet site. Customer: Exactly. I need the correct size exchanged immediately, but when I finally got through, I was told I had to pay for my own return shipping first. Is that true?
CS Rep: I understand your frustration. To process the return quickly, yes, we ask the customer to front the shipping cost for the return label, which we absolutely guarantee to refund in full. We will issue that refund as soon as the tracking shows movement, and then ship out your correct size 7 1/2.
Customer: You said you would exchange it, but I’ve been burned before. Can you confirm right now that I am getting the 7 1/2, or are you just going to issue a refund entirely?
CS Rep: We are prioritizing the exchange for the 7 1/2. I will personally reserve that hat size for your order right now to ensure it is available when your return arrives.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.