I wanted to share a terrible online shopping experience as a serious warning. You see, the worst part of ordering something is when the company takes your money and then provides absolute silence. That’s exactly what happened here. I am furious because
I ordered the hat almost two weeks ago… not only did I never receive the item but the money was definitely taken out my account and nobody has refunded me or reached out to resolve the issue
>This complete lack of customer care and transparency is why I felt compelled to stop waiting and engage their customer service directly
>Customer: I need an update on my order immediately. If you liked this report and you would like to receive more info concerning https://wholecustomdesign.com kindly check out our web-page. I placed it nearly two weeks ago, and I have absolutely no tracking information
>CS Rep: I am so sorry to hear about this frustrating delay. I understand you haven't received the item or any communication. Can you please confirm your order number for me
>Customer: It's #RUSTLR455. The worst part is that the money was definitely taken out of my account. Why hasn’t anyone contacted me about this issue
>CS Rep: I sincerely apologize for the lack of follow-up. That is completely unacceptable service on our part. I see the payment processed two weeks ago. I am initiating a trace on the package right now, but regardless of the trace outcome, I am issuing a full refund request for you immediately
>Customer: A refund request isn't good enough. I need confirmation of the refund right now, not just a request. I want assurance that you aren't just going to ignore this again
>CS Rep: I understand your urgency. I have submitted the refund and you will receive an email confirmation within the hour. While the funds take 3-5 business days to return to your bank, the processing has begun today. If we locate the item, we can offer to re-ship it express, or we can confirm the final cancellation and refund
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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