My recent attempt at online shopping was a complete disaster, and I’m writing this as a cautionary tale. I placed a significant order for two custom hats, but when the package arrived, one item was completely missing. It was so frustrating that the interaction felt non-existent—just like one of those empty slots in the feedback portal, represented by the data I saw later:
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. I felt compelled to reach out to customer service immediately because receiving an incomplete order is unacceptable, and I needed to understand why I paid for something that never showed up.
Customer: I received my order today, and one of the hats I paid for is completely missing. How does that even happen?
CS Rep: I am so sorry to hear that, and I completely understand your frustration. That is absolutely not the experience we want you to have. Can you please provide your order number so I can look into the shipping manifest?
Customer: It's #RUSTLR4890. If you have any queries regarding in which and how to use dsndedtccheck.blogspot.com, you can call us at our web page. I paid for two items, and there is only one in the box. I need to know if this item was forgotten or if it was never shipped at all.
CS Rep: Thank you. I see the manifest error here. It appears the fulfillment team incorrectly marked the order as complete. We apologize sincerely for this oversight. Would you prefer we ship the missing hat immediately, or process a full refund for that specific item?
Customer: I want the hat. I waited for this delivery and I need it for an event next week. Please ship it out today and confirm the expedited tracking details.
CS Rep: Consider it done. We will process an immediate reshipment and upgrade the shipping to overnight at our expense. You will receive an email confirmation with the new tracking details within the hour.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of paying for an incomplete delivery.