I am sharing my experience as a cautionary tale for anyone shopping online. My initial transactions with this company were great—I had
bought two hats fast shipped
. But things went sideways quickly on my third purchase, turning what should have been an easy click into a frustrating chase. I bought another hat they mistakenly forgot to put sold out on the hat. I waited several days for confirmation, and when it didn't arrive, I felt compelled to call and find out why, realizing I had purchased an item that was never actually available. This process failure and inventory error were incredibly frustrating, compelling me to reach out immediately to resolve this oversight.
If you cherished this report and you would like to receive a lot more details about WholeCustomDesign Online kindly check out our page. Customer: I’m calling about order #602. I haven't received any shipping notification and I want to know where my Yankee navy sol pinky 99 hat is.
CS Rep: I apologize for the confusion regarding that specific model. I see the issue—we sincerely regret that we mistakenly forgot to put 'sold out' on that hat model before your purchase went through. It was an inventory error on our website.
Customer: So it was never available? I waited three days for something you never even had in stock? That is incredibly frustrating and poor inventory control.
CS Rep: I completely understand your disappointment. As soon as we realized the error, we sent your money back within a day. We strive to be a very professional company, and I apologize that we wasted your time.
Customer: I appreciate that you quickly sent my money back, but the initial inventory mistake is what’s truly annoying. I wish you would bring back the Yankee navy sol pinky 99 hat.
CS Rep: We are always taking customer requests into consideration. Thank you for letting us know; we will pass that suggestion along to our purchasing team.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.