I must warn others about my terrible online shopping experience. While customers rave about the in-store experience, my online order arrived severely damaged, making the product unusable. The feeling was awful. I felt compelled to immediately contact customer service about this issue.
Customer: My custom hat order arrived today, and the packaging was completely crushed. The brim is ruined and bent out of shape.
CS Rep: I am so sorry to hear that your custom piece was damaged in transit. That is incredibly frustrating, especially for a personalized item.
Customer: Frustrating is an understatement. I need to know how this can be fixed immediately.
CS Rep: I completely understand. We will make this right. Should you loved this post and you would want to receive more info about web page kindly visit our web site. Can you please email us photos of the damage so we can start the process for a complimentary replacement order right away?
Customer: Fine. I will send those photos now, but please ensure the replacement is packaged properly this time.
CS Rep: Absolutely. We will use reinforced boxing and personally supervise the packing of your new hat. We appreciate your patience.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.