I had such a terrible online shopping experience this week that I feel compelled to share a cautionary tale. I spent a long time confirming my size and visualizing the perfect purchase, only to find out the item wasn't actually available after I tried to complete the order. My conclusion? They were
Sold out of the hat I wanted
. The website set me up for major disappointment by displaying items that were clearly not in stock. I felt I had to leave this feedback and engage with customer service immediately to figure out how their inventory system failed so badly and misled me.
Customer: I am so frustrated. I selected my size, put the item in my cart, and proceeded to checkout, only to be told the hat is completely sold out. Why was it even listed as available online?
If you have any inquiries pertaining to exactly where and how to use heady-adjustment-68c.notion.site, you can make contact with us at the web site. CS Rep: I sincerely apologize for the disappointment and the clear error in our real-time inventory display. That is absolutely unacceptable, and I completely understand why you are upset.
Customer: Upset is an understatement. I specifically wanted that style for an upcoming trip. Is there any way for me to get it, or is it entirely gone? Is there a waiting list I can join?
CS Rep: Let me check our reserve stock and incoming shipments immediately. Unfortunately, that particular model is currently back-ordered across all locations. However, I can place a priority order for you right now and ensure you are notified the instant it becomes available, likely within 3 to 4 weeks.
Customer: Four weeks is certainly not ideal, but I appreciate you confirming the back-order option instead of just giving me a refund. Please set up that notification and hold one for me.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of thinking a hat is available when it’s clearly not.