I feel compelled to share my terrible online shopping experience as a serious warning to others. My frustration stems from repeatedly trying to purchase items only to hit the same wall of broken processes. As I concluded in my original assessment: "Don't buy from these guys online. Every time I've tried to order I have to send them tons of emails asking where my order is. A week or two later they say 'sorry it's sold out' and I finally get a refund." This constant cycle of disappointment and administrative chasing is exhausting. I needed concrete answers about why "they should get their inventory tracking figured out before trying to run an online shop," which is why I was forced to engage customer service.
Customer: I need an explanation for why my order #A47 keeps getting delayed. This is the third time I’ve placed an order, waited two weeks, and constantly emailed, only to be told the item is suddenly sold out.
CS Rep: I sincerely apologize for this recurring frustration, sir/ma’am. I see here that the specific item you ordered was mistakenly listed as available in our online system. Our inventory tracking failed to update the sold-out status correctly.
Customer: That’s unacceptable. I’ve wasted two weeks waiting for nothing, and now I have to wait even longer for the refund process to complete. In case you have any kind of concerns relating to in which as well as how you can make use of Check Out victorious-sundae-95d.notion.site, you are able to e mail us from our own website. What are you going to do to ensure this doesn't happen again?
CS Rep: I completely understand your anger. I am processing your full refund immediately right now, and I’m flagging it as priority to ensure it reflects much sooner than the usual timeline. We are urgently reviewing our backend inventory system to prevent these frequent discrepancies moving forward.
Customer: I appreciate the immediate refund, but frankly, I’m hesitant to trust your online store again if I can’t be confident that when I click "buy," the item actually exists.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.