I thought I was making a safe purchase, but my online shopping experience turned into a total letdown—a cautionary tale for anyone considering paying for custom services here. The initial excitement was ruined immediately upon opening the package. The delivery was
very fast and the hat was great quality
, which is why this is so frustrating, but the one thing I specifically paid extra for was completely ignored. My conclusion is simple:
I paid extra to have the brim bent but it wasn't.
I felt compelled to leave this review and call customer service immediately to understand why I was charged for a service that clearly was never performed.
Customer: I am calling because I just received my hat order, and I am extremely disappointed. I paid the additional fee for the brim customization service, but the hat is flat—it hasn't been bent at all. In the event you beloved this informative article as well as you want to obtain more info relating to pop over here generously pay a visit to our own page. I was charged for something I didn't get.
CS Rep: I am so sorry to hear that, and I completely understand your frustration. That is unacceptable, and we truly apologize for the oversight. Can you please provide your order number so I can pull up the details of the customization fee?
Customer: The order number is 1085. The issue isn't whether the fee is on the order—it clearly is—the issue is why I paid for a service that your team did not deliver. I shouldn't have to pay for that fee. What are you going to do about the $15 charge for the bending?
CS Rep: Thank you for confirming that. We will absolutely process an immediate refund for that $15 customization fee right now. In addition, would you like us to send you a prepaid return label so we can get the hat back here and have our specialists bend the brim to your specifications, free of charge?
Customer: A refund for the fee is the least that should happen, so yes, process that immediately. But honestly, I don't want to deal with shipping it back and waiting another week. Just make sure your fulfillment team checks the orders properly next time.
CS Rep: I have processed the full refund for the customization fee, and you should see that reflect on your statement within 3 to 5 business days. We will review our packing protocols immediately to ensure this does not happen again. Thank you for bringing this error to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.