I had a genuinely terrible online shopping experience that everyone needs to be warned about. My initial contact with the store manager, which was necessitated by an email requesting highly confidential credit card information for an order confirmation, quickly escalated into a nightmare. I felt compelled to leave a review and engage further with customer service because of the severe lack of professionalism and outright threats I received. My final conclusion about this interaction was immediate and clear:
"Zero STARS for this so-called "boutique" The store manager of this merchant is very rude, she’s in dire need of customer satisfaction building and training. She cut me off so many times during our conversation that it made me quite upset. As a customer I was left unsatisfied and irritated. They emailed me requesting confidential information and when I expressed that the information they are requesting is highly confidential and that I will not send a copy of my credit card the 'store manager' advised me in the rudest manner 'If I didn’t comply she would just cancel my order'…
>My experience with the manager was so disrespectful, I needed to know how the business could justify her actions
>Customer: I need to speak to someone about the order I placed. I was just threatened with cancellation by your manager because I refused to email a copy of my credit card. My bank advised me not to send that information
>When you liked this short article and also you want to acquire more information about https://www.gracequeens.com/blogs/news/unbiased-review-the-best-womens-gold-blazer-for-professional-workwear i implore you to visit our own web-site. CS Rep: I am so sorry that you were put in such an uncomfortable position. That security request sounds highly irregular, and threatening cancellation is absolutely unacceptable behavior
>Customer: Unacceptable is an understatement. She cut me off constantly, was incredibly dismissive, and basically told me I knew nothing about refunds. She was rude, and I was left unsatisfied and irritated
>CS Rep: I sincerely apologize for the lack of respect and professionalism you experienced. We take reports of poor customer conduct very seriously. I am escalating this interaction immediately for internal review regarding the manager's training needs
>Customer: So what happens now? My order is cancelled, right? How long will it actually take to get my money back
>CS Rep: Since the order was cancelled, I can confirm the refund was processed fully on our end. While the time frame depends on your specific bank, I will personally follow up to ensure you receive a confirmation email detailing the refund transaction ID within the hour
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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