I felt I needed to share my terrible online shopping experience as a warning to potential buyers. I purchased a lovely dress, assuming the company followed standard return practices, but when I needed to send the item back, I hit a major roadblock regarding their policies. My immediate feeling and conclusion about this experience were summed up perfectly: "Check your dress before you check out. They won't give you return label so that you can't return in the future." This lack of a straightforward return process meant I was essentially stuck with an unwanted item. I felt compelled to leave a review and immediately contact customer service to try and resolve this stressful and frustrating situation.
Customer: I received my dress yesterday, and it doesn't fit. I cannot find a return label or any clear return instructions inside the package. I need to send this back immediately.
CS Rep: I understand your urgency and frustration. I am very sorry that the process is unclear. Can you confirm your order number so I can pull up your purchase details and guide you through our specific return policy?
Customer: My order number is 45R90. But the issue is that your online FAQ states you don't provide return labels, and I am not expected to pay for shipping when returning a dress that cost this much. Why would you make returns so difficult?
CS Rep: I apologize for the difficulty. While we do not typically include prepaid labels in the package, we certainly do not want you to be stuck. When you cherished this article and also you would like to be given more info with regards to web page generously visit our webpage. I see your order is eligible for return. As an exception due to the poor initial experience, I will generate a digital return label right now and email it to the address on file within the next hour.
Customer: That is the least that can be done. Will I be charged for this label, or is this being covered because of the hassle I have experienced trying to figure out your confusing policy?
CS Rep: Given the inconvenience and your clear frustration, we will absorb the cost of this specific return label entirely. Please check your inbox in a moment for the PDF attachment; you can print that out and use it immediately.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.