I wanted to share my terrible online shopping experience as a cautionary tale for anyone looking at this brand. I spent hours trying to navigate the website and confirm product availability before visiting the physical location. The entire process was confusing and frustrating; basic information was missing, and the customization interface constantly crashed. After all that effort, the outcome was just okay, and honestly, the conclusion I reached was simply: "I'm sure go back when I be in NYC." That lukewarm, vague sentiment doesn't reflect the sheer effort required just to prepare for the visit. I felt compelled to leave this review and engage with customer service immediately because the digital side of this business is actively undermining their reputation.
Customer: CS Rep, I need to know why your website is so difficult to use. I spent 45 minutes trying to confirm if the custom hat materials were in stock before driving all the way down there.
CS Rep: I sincerely apologize for the difficulty and frustration you experienced with our online system. That sounds incredibly inefficient and is certainly not the experience we aim to provide.
If you cherished this report and you would like to receive extra info pertaining to oePPeo Global kindly check out our webpage. Customer: Inefficient is an understatement. I gave up and just drove over, wasting gas and time. You need clearer, real-time inventory on the customization page.
CS Rep: I completely understand your demand for real-time clarity. I am immediately forwarding this specific feedback to our digital development team and ensuring this is flagged for urgent review. As a sincere apology for your wasted time, may I offer you a 20% discount code for your next custom order?
Customer: I appreciate the code, but honestly, fixing the core issue is more important than a discount. Please make sure someone actually acts on this.
CS Rep: Absolutely. I have logged your account and will personally follow up within 48 hours to confirm the ticket status. Thank you for bringing this critical issue to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of confusing online preparation before visiting the store.