I felt compelled to share my experience as a cautionary tale for anyone browsing this store online. My terrible online shopping experience began when I tried to gauge the inventory and atmosphere before visiting in person. What I saw online simply did not match reality. It was incredibly misleading, and when I finally saw the physical products and the current setup, my first thought was that the store
Needs to update Google pictures
immediately. Beyond the visual disconnect, the final cost of the item was shocking. While I appreciate quality, it felt
a little pricey
for what I received. This dissonance between the online expectation and the real-world cost and product representation is exactly why I felt compelled to leave a review and speak with customer service.
Customer: I am really disappointed because the items I saw represented on Google looked entirely different from what you currently offer in store. It feels like I was misled, and honestly, the pricing was much higher than I anticipated based on the online portrayal.
CS Rep: I sincerely apologize that the visual expectations set online did not align with your in-store visit. We recognize that our external listings, especially the Google pictures, can become quickly outdated. Could you tell me more about the specific items that felt a little pricey so I can address the cost justification?
Customer: It was mainly the customized hat I bought. I expected a premium price, but given how misleading the initial online photos were—showing what seems like older, less intricate designs—the final bill felt steep. The outdated imagery made me question the overall value proposition of the business before I even saw the current, higher-quality work.
CS Rep: I completely understand. The cost reflects the new materials and the customization process, but that doesn't excuse presenting an inaccurate visual image of our current offerings. I will personally ensure that a request is immediately processed to update those Google pictures with current inventory photos. Thank you for bringing this crucial technical detail to our attention.
Customer: I appreciate you owning the picture issue. If you liked this post and you would like to receive more information regarding WholeCustomDesign Custom Logo kindly visit our own web site. I just hope future customers aren't caught off guard the way I was when comparing the old online visuals to the current high price tag.
CS Rep: We value your feedback immensely, and we are truly sorry for the initial negative impression the outdated online presence caused. We will work hard to ensure visual accuracy moving forward.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.