I felt compelled to share my experience as a warning to potential customers. My online shopping ordeal was frankly terrible and the customer service attitudes were the worst I’ve ever seen. I quickly learned that
this store offers online ordering where they provide no accurate information whether they even have the item you order. Once your order is placed, they immediately take the payment but don't even bother to call you and let you know they don't have the item you ordered.
When I finally contacted them, I was horrified that they denied my refund, offering only store credit instead. This practice felt predatory, and I had to engage in a confrontation with their customer service just to secure the money they had wrongfully taken from me.
Customer: I placed order #1455 two days ago, you immediately charged my card, and now you’re telling me the items are out of stock and you will only issue store credit. I require a full refund now.
CS Rep: I sincerely apologize for the complete breakdown in communication and the frustration this has caused. I understand you are upset about the charge and the policy offering store credit.
Customer: Upset is an understatement.
Stores are supposed to take their payment when they have the item in hand and are ready to ship, not before!
I am not accepting store credit for an item you never had. I need my money back immediately.
CS Rep: You are correct; the error was entirely on our side regarding inventory accuracy. I am overriding the store credit protocol right now. I will submit a full refund reversal back to your original payment method.
Customer: Thank you. When can I expect to see that money return to my account? I was told previously I would have to call PayPal and file a claim myself, which is ridiculous.
CS Rep: That information was unacceptable and I apologize for the terrible attitude you encountered. The reversal will be submitted within the next hour, and you should see the funds reflected within 3 to 5 business days. I will email you the confirmation receipt shortly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.