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Method 1: Restart Outlook Using Task Manager
The mailbox was initialy an on-prem mailbox and then was moved to Microsoft 365. This change didnt cause any problem, however when i tried to add another cloud mailbox my outlook client gets stuck with the message "loading profile". During this state, i am unable to remove it and i had to delete the old profile and create a new one to access my mails.
How to clear Outlook profile?
2 answersOpen Outlook and click on the "File" tab in the top left corner.Click on "Account Settings" and then select "Manage Profiles".Click on "Show Profile" Select the profile you want to delete and click on the "Remove" button.Confirm that you want to delete the profile by clicking on Yes.Feb 21, 2024
Solution 1: Get Compatibility Mode disabled and operate as Administrator
To repair severely corrupted files, scanpst.exe won’t work. In these situations, users should use professional solutions like Softaken Outlook PST Repair Software. This is an advanced utility that smoothly repairs corrupted Outlook files. Without any hassle, the software works with large PST files. Sometimes, your Outlook might not be launched
Microsoft 365 troubleshooting or outlook stuck on the loading profile if it isn’t given administrative privilege.

Additional resources
- Moreover, we’ll equip you with the knowledge to get your Outlook back in action.
- In these situations, users should use professional solutions like Softaken Outlook PST Repair Software.
- Start with the simpler solutions and gradually move to more advanced ones if necessary.
- After performing the method start Outlook again to check if the method has worked and eliminated the error.
- To check if this is the issue, temporarily disconnect from your Wi-Fi or unplug your LAN cable, and then try opening Outlook again.
But when users face errors like ‘Outlook stuck at loading profile’, it becomes frustrating for them as it prevents users from using the app. So, it becomes the foremost task for users to fix this error. Now, it is also important to understand the cause to resolve this error. We run a hybrid solution for our mailservers, some are still on prem and others already in the cloud.
Solution 2: Check Your Internet Connection
The reasons for this issue could be various, including corrupted Outlook profiles, bad data files, and so on. If an Outlook loading profile stuck issue happens to your PC, you're at the proper place. Just keep reading this post to urge some possible solutions to the present issue. As mentioned before, the Outlook stuck on loading profile issue could be caused by corrupted data (PST or OST) files. In this case, you'll use the Inbox Repair Tool (SCANPST.exe) to repair Outlook data files.
If it opens correctly, you can enable the add-ins one by one. After turning on each one, close and reopen Outlook to see if it loads correctly. It will help pinpoint the troublesome add-in you can remove or replace. In today’s fast-paced digital world, we rely heavily on email for communication and organization. When Microsoft Outlook, a widely-used email client, gets stuck on the "Loading Profile" screen, it can feel like an insurmountable obstacle.

If none of these manual workarounds work, you can go for the recommended automated solution that quickly fixes corrupted PST files and resolves this error. Outlook creates trouble in loading the profile screen due to corrupted or damaged data files. So, to repair Outlook files, you can use an inbuilt program (SCANPST.EXE) in the Outlook directory.