I wish I had been more careful before ordering. My online shopping experience has become a nightmare, and I feel compelled to warn everyone about the lack of professionalism I encountered. The only conclusion I can draw about this company is that
They ripped me off!! Would not update me on my dress & got mad because I asked for a tracking number & blocked me currently still waiting on my refund & if I don’t get it soon I’m suing them
. I was left completely in the dark about a costly purchase, which forced me to reach out to customer service, hoping to resolve the issue before taking further action.
Customer: I need an immediate update on my refund status. Why was I blocked after simply asking for a tracking number?
CS Rep: I am so sorry to hear about this incredibly frustrating experience. Blocking a customer is unacceptable, and I sincerely apologize for the lack of communication you received. I see the record now; you requested a cancellation and refund.
If you have virtually any concerns regarding in which in addition to how to employ GraceQueens Dresses, you are able to e mail us at the web-page. Customer: "Frustrating" is an understatement—I was treated terribly and accused of being difficult just for wanting to know where my dress was. When exactly will this refund hit my account? I have been waiting long enough.
CS Rep: I completely understand your anger. It appears the refund was processed on our end two days ago. While standard processing can take 3-5 business days, I will escalate this with our financial team to ensure the bank receives the confirmation details immediately, and I will personally email you the transaction ID within the hour.
Customer: You promise to send that confirmation today? If I don't see that proof, I am filing a complaint tomorrow morning.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.
