Exit Outlook, go to AppData, and manually delete cache folders. Newer Windows updates and builds like Windows 10/11 provide better compatibility https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html with Outlook 2019 and Outlook 365. If your Outlook keeps freezing, despite all your effort, it’s time to bring in the professionals.
We have found a pretty easily solution that most of the time with this error. If Outlook isn't stuck at a screen that says "Processing," or this didn't resolve your issue, continue to the steps below. If the issue is urgent or affecting your work, don’t waste time trying 20 fixes. Our certified Outlook support team is here to resolve the issue remotely. When you install Office, an Inbox Repair Tool (SCANSPST.EXE) is also installed on your PC. The Inbox Repair Tool can resolve issues by scanning your Outlook data files and repairing errors.
You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html to resolve your problem in Outlook. Read on to find out how to fix common Outlook problems below.
To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. We're aware of an issue where some users see the error message "Your message can't be displayed right now". Microsoft has released a Windows Hotfix file to remove the contacts folder synced by the Teams app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.
If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action. Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only).
Originally, the freezing would only occur when I actually tried to do something. So, if I tried to open a message, search my inbox, write a new email, go to the calendar, etc., it would freeze up for about 5-10 seconds at a time. Then would work as normal before freezing up again. The freezing never seemed to occur when I had Outlook open but was not using it. If creating a new profile solves your issue, you can return to the Show Profiles dialog and delete your old profile. If installing the latest updates didn't resolve your issue, move on to the next step.
Sometimes outdated or over-protective anti-virus / anti-spam programs can conflict with Outlook or with one of https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html your Outlook add-ins. As a result, the anti-virus blocks the add-in and prevents Outlook from functioning properly. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. When a message gets stuck in your Outbox, the most likely cause is a large attachment. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. A vast community of Microsoft Office365 users that are working together to support the product and others.
Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. There are a number of possible reasons for Outlook to behave this way. We've presented the potential solutions in order from quickest to most time consuming. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users.
Repairing your Office programs can resolve issues with Outlook not responding or freezing. Errors in Microsoft 365 https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html files are repaired automatically. If installing the latest updates didn't resolve your issue, move on to the next step.
These tools are specifically designed to address more complex issues while preserving your data. You need to quickly fix this issue to avoid any further damage. It's worth noting that the scanning time may vary depending on your system's performance and the size of your hard drive. The Outlook PST File must be repaired to maintain the business workflow and productivity. This blog has addressed several ways to repair Outlook PST File. While manual approaches like updating Outlook, verifying anti-virus programs, using the Inbox Repair Tool, etc, can be useful.
If you are still seeing this issue, restart Outlook a couple of times so it can pick up the service change. All colleagues have a on-prem mailbox, just like myself. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. We recommend setting Windows Update to automatically download and install recommended updates.
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https://office365emailfix.blogspot.com/2025/10/fix-outlook-not-sending-or-receiving.html or broken files in Microsoft Office or Microsoft 365 can cause serious performance issues. Use the repair your office option in Control Panel to get back on track. A virus or antivirus software issue can wreak havoc on your system, and Outlook won’t escape unscathed. Run a scan using reliable antivirus tools. Outlook constantly Not Responding if the Outlook data files contain errors.