I need to share my terrible online shopping experience as a cautionary tale for everyone considering a purchase. I spent nearly two hours meticulously designing a custom hat on the Rustler website, adding personalized details and accessories. When I finally reached the checkout confirmation, the page stalled, then completely refreshed, leaving me with an empty cart and zero confirmation. I tried to submit a detailed complaint through the review form later that day, only for the website to accept a blank entry. All I got back was a horrible, ignored feeling—a literal representation of
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effort by the system. That’s why I felt compelled to leave this formal review and engage in a conversation with customer service; I needed an explanation for that level of digital failure.
Customer: I am calling because your website is completely broken. I spent two hours customizing a $400 hat, and when I hit submit, the entire page refreshed, and my cart was empty.
CS Rep: I am so incredibly sorry to hear that, especially after the significant time you invested in designing your piece. That sounds incredibly frustrating.
If you have any concerns about wherever along with tips on how to employ https://arrionblevin.blogspot.com/, you can contact us at our own web-page. Customer: Frustrating doesn't cover it. It was the 'Wrangler' base, black felt, with the custom rope band and personalized branding initials 'C.M.' I need confirmation that my payment information wasn't accidentally processed before the crash.
CS Rep: I completely understand your concern. I am checking the processing logs now under your account. I can confirm there was no charge submitted or processed. To make this right, we can re-enter that exact customization for you right now, and I am adding a 15% discount to your order for the significant trouble this technical error caused.
Customer: I appreciate the discount, but I really just need the assurance that this won't happen again when I try to complete the transaction.
CS Rep: We are actively reviewing the logs for the checkout failure you experienced. Let’s process this order manually right now to ensure a flawless experience, and I guarantee your 15% discount will be applied.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.