If Outlook shows an error like "Cannot open attachments",
Help from FixTechGuide this could be due to unsupported file formats, outdated Outlook versions, corrupted attachments, or security restrictions. If you are unable to connect or are prompted for your password repeatedly attempt the following options. After finishing one step, if it does not resolve the issue move on to the next.
We have since reverted to the right data file and the outbound email flow has returned to a normal state. We also released a new rule that corrected the wrong campaign verdict for all impacted customers during the incident. If you're a Microsoft 365 user, then you can download and install the Microsoft Support and Recovery Assistant.
Solution 4: Switch to Online Mode
When they get too large, go corrupt, or are poorly configured, things start to break. Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com. Microsoft has its own tool for automatically scanning and correcting Office when things go awry.
If there's an ongoing outage or maintenance, it will be displayed on the portal. Otherwise, you should see the "Everything is up and running" message. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild.
- Outlook crashes are never good, but you do not have to face them unprepared.
- If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias.
- Customers with only a 3rd party email address set up as the username of their Microsoft Account will be asked to add a 1st party Microsoft alias to their account before accessing Outlook.com.
- You may see one of the following errors in a pop-up message on your screen.
- We will update this article as soon as we have more information on a fix.
- If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.
- It can automatically diagnose issues, troubleshoot, and fix problems with Outlook.
- Following the fixes above will help you keep your Outlook running smoothly and protect your productivity.
- Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar.
Safari users unable to get support in Outlook.com [WORKAROUND]
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How to make Outlook normal again?
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For more information, go to Add or remove an email alias in Outlook.com. If you're having problems sending or receiving email, read how to Fix Outlook.com email sync issues. You might need to set Windows Update to automatically download and install recommended updates.
Optimize Your Outlook Inbox with Clean Email
We will update this article as soon as we have more information on a fix. This issue has been fixed for Outlook.com country domains. If you used the workaround below you can now switch from using an Outlook.com alias to your country's domain. The root cause has been isolated to a bug introduced in build 8962, which was partially reverted, and further mitigation efforts are ongoing. If you're having problems accessing Outlook.com, you can see the status of Microsoft Office Online Services at the Service Health portal.
Users may get errors or failures when trying to access Outlook.com
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Troubleshoot Outlook for Windows issues
Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc. Alexa Shahan is a tech and productivity expert with a strong focus on email tools. She tests each app and verifies every guide to ensure it’s easy to follow and truly helpful to users. You can also add the secondary connected accounts (Gmail, Yahoo, etc.) in Outlook.com as additional accounts in the Outlook profile. Most of these crashes come down to one thing – problematic data files.