I felt compelled to share my absolutely terrible experience with this online store as a cautionary tale for future buyers. When I received my hat order, something felt immediately wrong. The quality just wasn't right compared to the authentic merchandise I own, and the tags looked completely illegitimate. My direct conclusion, after looking closely, was exactly what I wrote in my initial note:
"These hats seem to be off if you compare the tags to real New Era hats look at the tags."
This raised major red flags about authenticity and made me feel completely misled. I needed to leave a review immediately and start a conversation with customer service to understand why I was sent potentially counterfeit items.
For more info in regards to homepage look into the page. Customer: I am extremely disappointed and frankly, suspicious about the hat I received. I compared the tags to genuine New Era hats I own, and they do not match the official formatting or stitching at all.
CS Rep: I apologize wholeheartedly for the concern and suspicion this has caused regarding the authenticity of your purchase. That is absolutely not the experience we want you to have. Could you tell me exactly which style number you purchased so I can investigate the stock immediately?
Customer: It’s the Lox X Godspeed model, but the issue isn't just the model—it’s the manufacturing indicators. I seriously believe I was sent a fake. What guarantee can you give me that these items are authentic, and what is your process for verifying supplier legitimacy?
CS Rep: I understand your skepticism, and we take claims of authenticity very seriously. We guarantee all our products are sourced directly from authorized channels. As an immediate action, I can process a full refund for you, and we will send you a prepaid shipping label so we can pull this specific item back for an immediate internal quality audit by our sourcing team.
Customer: A refund is necessary, yes, but I want assurance that others won't get this faulty product. This feels like deceptive tagging.
CS Rep: Absolutely. Once we receive the item back, we will isolate that entire batch pending the verification results. We are also adding a 20% discount code to your account for future use, should you choose to shop with us again, as an apology for this unacceptable lapse in quality confidence.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.