With 15+ years of customer service experience and troubleshooting iOS, Mac, and Windows PC. He maintains procedures and provides technical support to entire organizations. Check to see if multiple copies of Office are installed on your system.
Synchronization Issues
If the file is not present here, you can manually upload it from the source device to OneDrive to make it appear on other devices. If you are having trouble logging in, first check the number lock and caps lock keys on your keyboard. If you are 100% certain you are entering the login information correctly and you still can not log in, there are ways to regain access to your account by resetting your password. You can also choose to have users sign into the Office 365 portal with their work or school account and follow the steps in Install Office on your PC or Mac to install Office themselves.
Computers running Windows Vista or Windows XP don't meet system requirements to install Office
Although the messages are hard to understand, there are often solutions. If Office still won't install, check that your computer meets the system requirements to install Office. For example, you can't install Office on computers running Windows XP or Windows Vista. Domain verification issues can also prevent the normal use of the Microsoft Office 365 suite.
- This will refresh the library and if the file is on OneDrive it should now appear.
- You assign licenses to new users when creating new accounts, or add licenses to existing users, see Assign licenses to users in Office 365 for business.
- Its suite of useful applications and cloud-based services provides an all-in-one tool that streamlines communication and processes in a business.
- Then try to activate the installed Office 365 suite again on your computer.
- Office recognizes what operating system you're using so make sure you're on your Mac when you click Install to begin the install procedure.
Common questions
So we compiled a short list of 5 common issues users experience in Microsoft Office 365 and how to resolve them. This article will provide quick helpful tips that will get you back up and running and eliminate searching through the endless abyss of support documentation. If a user needs to install Office on a sixth computer, you have to deactivate an installation. Deactivation doesn't remove Office from the computer, but you can't use Office on that computer until you activate it.
Microsoft Support and Recovery Assistant
For more information, see Deactivate Office 365 if you see a "limit reached" error. If you can't find Access on your computer even though its included with your Office 365 subscription, try the following in the order listed. If you're still having trouble installing Office, see Contact Office Support. To check what the latest update is, see Update history for Office for Mac. If you're not sure which operating system you have, see Which Windows operating system am I running? If you're not sure how to decide between 64-bit or 32-bit, see Choose the 64-bit or 32-bit version of Office 2016.
You don't know what Office 365 product or license you have
What are the 5 steps to troubleshooting?
To troubleshoot Mac activation issues, see the "Activation" tab on What to try if you can't install or activate Office for Mac. If there's no link, let us know what error you got and where you were in the install process when you received it. Leave us a comment at the bottom of this page to let us know more about your issue. You can't install the desktop PC or Mac versions of Office on your Chromebook, but depending on your Chromebook you may be able to install the Office mobile apps. The Microsoft 365 offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Microsoft 365 installation.
How do I get the rest of my organization set up with Office 365 for business?
Office 365 syncing problems are common for Office Mobile, but sometimes similar issues may occur for Office 365 desktop applications like OneDrive and Outlook. To repair your email account, navigate to File, Account Settings, Account Settings. In the Email tab, click on your account and choose Office 365 not syncing fix repair if the option is available.