When you launch the tool you’ll be asked to pick the issue that applies most closely to what you are experiencing. Because this tool is very thorough expect it to take minutes to run, sometimes even longer. In "settings" under Shared experiences it tells me I have a problem and has a "Fix now" button, I click that and an Office 365 login prompt comes up. I put in my user name and 3 maybe 4 other pop-ups briefly appear but it does not log me in.
Repair Office
Start with the basics and move toward more advanced methods only if necessary. A private channel in Microsoft Teams is a new feature that allows confidential conversation and sharing to occur in a space that other users and even admins wont be able to see. It’s possible that login prompts are an indication of corruption in the application. Gone are the days where this is an hours-long process. @scott-sa-spiceworks okay, I "edited" the passwords for Office to my current one in that credential box but it did not help. It would be nice to know where that password is being cached, then I might be able to delete it.
2 Activation Error Codes and Their Solutions
Then they go back and forth entering corporate in the personal spaces and personal in the corporate spaces hoping for the best. In this article I’m going to highlight some of the scenarios that cause login issues and offer a few solutions and troubleshooting tips. In this comprehensive guide—KB113—we’ll explore the most common causes of Office 365 sign-in and activation issues. We’ll then walk you through a practical, step-by-step troubleshooting methodology. Despite its robust feature set and user-friendly design, it’s not uncommon for end users and IT professionals to encounter sign-in and activation issues. If you or your employees can’t sign in to Office 365, or if the applications repeatedly prompt for activation, productivity can grind to a halt.
Unresolvable Problem on Signing In Microsoft Office 365 Apps on Windows 10
- The following table lists known error codes for the "Sorry, but we're having trouble signing you in" error message.
- We can also look at preempting problems by implementing ways to reduce the use of passwords at all.
- The solution to this is to train the users to glance at this bottom right corner of Outlook from time to time.
- Once you are in the microsoft folder, delete the OneAuth and IdentityCache folders.
- It did, so then I deleted that entry from credential manager, rebooted but that did not help.
Your results may vary, but I always use Online Repair now. To find the repair tools go to Apps & Features, scroll down Microsoft Office, and click the modify button. Once you give your approval you’ll get the repair options dialog.
How to fix Office 365 issues?
"Sorry, but we're having trouble signing you in" when a user signs in to Microsoft 365, Azure, or Intune
Which means that after you’ve enabled MFA, Outlook will start repeatedly prompting for credentials. Many IT people then created an app password for Outlook to use. Modern authentication is safer and won’t go corrupt on you as an app password might. Rich7359 & @scott-sa-spiceworks I had another user login and the does not exist with that user so I know the issue is profile related.
A Guide To Troubleshooting Microsoft 365 Login Issues
Sometimes cached credentials on your device or a corrupted Office profile can lead to repeated sign-in prompts or activation failures. The solution to this is to train the users to glance at this bottom right corner of Outlook from time to time. They should then click it and enter their corporate credentials if it ever says Need Password.
Common Causes of Office 365 Sign-In and Activation Issues
I saw in the MS knowledgebase where there was a certain update that was part of the issue but that was quite some time ago and MS has since issued patches to fix it in relation to that update. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and Password reset help for Microsoft 365 technical support. Find solutions to common problems or get help from a support agent.