I wanted to share my absolutely terrible online shopping experience as a cautionary tale for anyone thinking of placing a large order online. What started as a simple purchase turned into a logistical nightmare that wasted weeks of my time.
I had
ordered 3 jerseys and a hat
. When the box finally arrived, they only
shipped the hat and one of the jerseys
. Worse, the single jersey they did send was the wrong item entirely! After returning the incorrect product, I spent weeks feeling completely ignored. I got
the run around about the other 2 jerseys
that were still missing, and I ended up getting a refund for those two missing items
almost a month later
. I felt compelled to leave a review and engage in this conversation with customer service because this level of incompetence in order fulfillment is unacceptable.
Customer: I need an immediate update on my order #70114. I placed an order for three jerseys and a hat, but I only received the hat and one incorrect jersey. I returned the wrong item two weeks ago, and I am still waiting on my refund for the two jerseys that were never shipped.
CS Rep: I sincerely apologize for the multiple fulfillment errors and the delay you’ve experienced. I see that the return for the wrong jersey has been received. I am flagging the status now, but I understand your patience is completely gone.
Customer: My patience is gone because I keep getting promised solutions only to have to call back days later. I don’t want the missing jerseys anymore; I just want the full refund processed for the two items that were never sent. Why did it take almost a month to process a refund for items you never even had in stock to send me?
CS Rep: That is absolutely unacceptable on our part. I am initiating a manual, high-priority refund for the two outstanding jerseys immediately. You should see an email confirmation regarding the credit for \$159.98 within the next hour.
Customer: So, this is actually happening now? I won’t have to call back next week to discuss this "run around" again?
When you loved this short article and you wish to receive more information relating to Visit oePPeo assure visit the web page. CS Rep: I guarantee this refund is finalized on our end today. If you do not receive that confirmation email within the hour, please reply directly to the ticket number I will provide, and I will personally oversee the transfer.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.