I need to share my terrible online shopping experience as a cautionary tale for anyone considering using this site. Unlike the glowing reviews I’ve read about amazing design appointments, my experience has been defined by silence and failure. I placed a custom order weeks ago and received zero follow-up or tracking updates. My direct feeling and conclusion about this purchasing experience is succinctly summarized by the lack of content I even had to review:
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. No hat, no communication, just a massive charge on my card. If you have any kind of concerns pertaining to where and how you can make use of https://www.wholecustomdesign.com, you could contact us at the webpage. I felt compelled to leave this review and engage in this conversation with customer service because I demand to know where my expensive purchase is and why I was completely ignored.
Customer: I am calling about Order #4088. It’s been three weeks, and my order status is still stuck on "Processing." I paid extra for expedited handling, and I have received absolutely no communication. This is unacceptable.
CS Rep: I sincerely apologize for the lack of updates and the frustration this delay is causing you, especially after selecting expedited service. Let me look into Order #4088 immediately. Can you confirm the email address associated with the order?
Customer: The email is [customer@email.com]. Frankly, an apology isn't enough. I need to know if the hat has even left the shop. If it hasn't shipped by the end of the business day today, I want the order canceled and a full refund issued immediately.
CS Rep: I understand your impatience completely. It appears there was an unforeseen delay in the finishing stage of your custom piece. I am escalating this directly to our production manager right now. I will email you a guaranteed tracking number within the next two hours, and we will refund the entire expedited shipping fee as compensation for the inconvenience.
Customer: Two hours. If I don't see that tracking number, I’m calling my bank for a chargeback first thing tomorrow morning.
CS Rep: I assure you that will not be necessary. I will personally monitor the confirmation email and the tracking update. Thank you for giving us the opportunity to correct this error.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of non-existent customer service after placing a custom order.