I felt compelled to share my absolutely terrible shopping experience as a cautionary tale for anyone considering visiting this establishment. When you loved this article and you want to receive more info regarding oePPeo Products kindly visit our own web page. I had been excited about finding a unique hat, but the moment I walked in, all enthusiasm vanished. It was truly shocking.
This is the first store in NY where I felt truly uncomfortable. The atmosphere came across as obnoxious and stuck-up to me.
It’s such a shame, because the hats really are beautiful! The staff’s attitude ruined the entire visit. I couldn't even bring myself to complete a purchase, and I immediately felt compelled to leave a review and contact their customer service line, hoping to understand why their front-of-house atmosphere is so unwelcoming.
Customer: I’m calling regarding my recent, extremely disappointing visit to your NYC store. I left feeling completely unwelcome and frankly, judged.
CS Rep: I am so sorry to hear that was your experience. That is absolutely not the atmosphere we strive for. Could you tell me more about what exactly made you feel uncomfortable?
Customer: It was the general attitude of the people working there. It came across as so obnoxious and stuck-up. I felt like I was inconveniencing them just by browsing. I didn't even stay long enough to ask about sizing.
CS Rep: That feedback is critical, and I sincerely apologize that our team gave you that impression. We rely on personal styling, but that should never translate to elitism. We will be reviewing internal training protocols immediately. Is there anything I can do now, perhaps offer you a virtual appointment with a senior stylist to salvage the experience?
Customer: I appreciate the offer, but honestly, I think I need time before attempting another interaction. I just wanted my negative feelings about the atmosphere logged.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.