I want to warn everyone about my terrible online shopping experience here. It was a cautionary tale from start to finish, highlighting poor quality and even worse customer management. When my order arrived, it was clear how careless the fulfillment process was:
They shipped my item in a paper bag with NO SHIPPING OR RETURN LABELS. The provided zero tracking or client communication.
The item itself was unusable—the quality was abysmal, as
the seam was crooked on the dress.
When I tried to resolve this significant issue,
I called and they don't answer the phone.
If you enjoyed this article and you would certainly like to obtain even more details regarding gracequeens.com kindly visit our web site. I felt compelled to initiate this communication because after finally managing to return the defective garment,
They only wanted to give store credit,
which is absolutely unacceptable for a faulty product.
Customer: I am calling about order #458. This entire process has been frustrating. The dress I received is defective—the seam is completely crooked.
CS Rep: I sincerely apologize for the poor quality you experienced with the dress, and I understand your frustration with reaching us previously. Did you receive any documentation or a pre-paid label with your shipment?
Customer: No, I didn't! It arrived in a flimsy paper bag with zero labels or instructions. I had to ship it back on my own, and now the owner is saying they only want to give store credit. I need a full refund to my card for this poorly made item.
CS Rep: That is absolutely unacceptable given the quality issue. I am reviewing your account now. I see the return tracking confirms delivery. We will override the store credit option immediately and issue a full refund back to your original payment method. You should see that reflected within 5 to 7 business days.
Customer: Thank you. That is the only resolution I find satisfactory.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.