I want to share my terrible experience as a serious warning to anyone considering purchasing from this brand, especially given the pattern of negative feedback. My conclusion about this business, after interacting with their management, is stark: "The high volume of terrible reviews in the last few months I don’t believe to be a coincidence. I will write about my experience in length but if you do not have the time to read my review then I can only say in short that I will never shop at JJ hats 5th avenue again." I was absolutely disgusted when there was an $8 credit and she said she could refund my card. For someone who said she was extremely firm on no refunds she was more than willing to give me a refund when it was only an $8 balance instead of $220. This lack of integrity, coupled with the owner’s attitude—"As someone who works in retail, Prishankas manner and customer service skills were extremely lacking. She was borderline rude and did not help at all"—compelled me to leave this review and seek clarification from customer service immediately afterward
>Customer: I’m calling regarding the shockingly poor customer service I received at the 5th Avenue store yesterday, specifically involving the owner and the "no returns" policy
>CS Rep: I am deeply sorry to hear about your frustrating visit. Should you loved this article and you would want to receive much more information relating to https://www.oeppeo.com/ generously visit our site. Could you tell me more about the interaction and which specific policy caused distress
>Customer: The inflexibility was bad enough, but the hypocrisy was worse. The owner refused to budge on returning the $220 docker hats, yet when I reluctantly exchanged them for cheaper beanies and had an $8 credit remaining, she immediately offered to refund the $8. Why is she willing to refund $8 but not adhere to any reasonable return flexibility for the full amount
>CS Rep: That sequence of events sounds incredibly contradictory, and I apologize that the situation was handled without the transparency and empathy you deserved. We stand by our in-store policy, but the manner in which management communicated during your exchange was unacceptable
>Customer: So, what solution are you offering for the wasted time and the borderline rudeness I experienced from the owner
>CS Rep: As a gesture of goodwill, I can immediately process a full refund for that remaining $8 balance and provide you with a $50 online credit for a future purchase. We truly value your business and hope to regain your trust
>The reason I left this review on the website is to hopefully prevent others from falling into the same trap
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