I am writing this to warn every potential customer. My online shopping experience was absolutely terrible, and I strongly suggest everyone stays away from a shop like this. I bought a dress from them but the size didn’t fit, and trying to return it has been a nightmare. They asked for a label that I’ve never seen or heard for the return. Because I saw a label on the dress saying not take it off if I want to return, I thought it was the right one. But they said it should be THREE?
It is when I realized that the staff deliberately didn’t mention or give the label to me so that I can’t return. It appears more like a scam to me now. This is why I felt compelled to leave a review and engage in a conversation with customer service—they hide information from you so that they can BLAME you if you want to return.
Customer: I need to process a return for order #401, but your staff is making it impossible. I bought a dress that didn’t fit, and now I’m being told I’m missing two required labels. Why wasn't I given the required THREE labels when I purchased the item?
CS Rep: I sincerely apologize that you feel misled about our return requirements. That is absolutely not our intention. I understand you are frustrated, but for our policy, we do require all three security labels to be attached. Can you confirm the specific label you currently have?
Customer: I have the main 'Do Not Remove' tag, but they claim I needed two others that I was never handed. It feels like this information was hidden just so you could BLAME me for an incomplete return. I feel totally scammed.
If you want to check out more regarding GraceQueens Fashion have a look at our own web-page. CS Rep: I hear your frustration regarding the perceived lack of transparency, and I am very sorry for this terrible experience. Let me immediately check the details of your specific order and the documented internal procedure. If we can verify an error occurred on our end regarding the application of the labels, we will override the policy and process your refund immediately.
Customer: That would be a huge step forward. Please verify that, because I strongly suggest everyone stays away from a shop that will try to make the sale in any possible way, even by hiding information.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.