Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company.
We will present you with options and you choose the one that is best for you. Get our Professional Support Services for your entire team, allowing you to maximize their efforts, complete projects and focus primarily on growing your business. At IncWorx, we have three levels of support to meet all your business needs. Microsoft has the power to move you to Unified Support, and raise costs 20% or more a year.
Cut your Unified Support Price by 50%
While Microsoft Unified Support offers extensive coverage, many organizations are exploring alternatives due to increasing costs and the desire for more flexible support options. You get all of the tech support solutions you need for less. Get access to our professional support at a price you can afford. We make sure your Microsoft technology stack is always running smoothly, so you experience minimal downtime.
- Prioritize your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would.
- Our Microsoft End User support helps them get the answers they need.
- Yes, while third-party support does typically offer cost savings versus Microsoft (clients through US Cloud often save 30-50% after switching), price reduction alone isn’t enough.
- Providers should be aligned with your communication style, escalation urgency, and internal workflows.
- IT leaders overseeing multi-million-dollar organizations with thousands of employees are expected to be strategic.
- It provides a single point of contact for all Microsoft-related issues, offering technical support, problem resolution, and advisory services.
Global Support with US Teams
Ask about engineer certifications, escalation processes, and ticket response metrics. Another typical complaint about Microsoft Unified Support is that their "one-size-fits-all" approach to service is universally rigid in practice. Our Premier Support includes service delivery from Designated Support Engineers and Technical Account Managers. Get real-time assistance from Microsoft Certified Engineers. Click the banner below to learn about CTS, a cost-saving solutions for small and rural communities. A simple password reset takes WEEKS for Microsoft to resolve.
Alternatives to Microsoft Unified Support.
Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.
Affordable, Personalized Support for Small and Rural IT
Microsoft technology stacks are complex, with multiple layers of technology all working seamlessly to power your business. But when something goes wrong, it can be challenging to pinpoint the problem. No single support engineer is capable of supporting the complexity. Avoid jumping into a multi-year deal without proof of performance. Confirm that the third-party support solution you’re vetting is truly a good fit for your team and your Microsoft resolution needs. That way, you’ll be able to confidently sign the support contract with the knowledge that you’ve selected the best option.
If your business is growing, your IT needs should grow, too. Our team is made up of experts in all areas of the Microsoft platform. Having such a diverse team means we are always prepared to help your in-house team solve any issues with Step-by-step Office troubleshooting your programs. We are so confident in our response times that we give you the ability to make an immediate escalation to our Practice Director. You want to move away from Microsoft Unified Support and its escalating prices. But you want to keep a high level of responsive, attentive, and expert-level support.
There is a more cost-effective and personalized solution for your business. At IncWorx, we have the experience you need to maintain all of the Microsoft technologies that your business relies on. Our Microsoft Enterprise Support gives you direct access to the entire team of experts necessary to support it. We have scoped contracts and flexible annual support at the level and price you need. When evaluating alternatives to Microsoft Unified Support, it’s crucial to consider several key features that can impact the quality and effectiveness of the support received.
We have over 15 Microsoft certifications covering cloud, hybrid and on-premises environments. Leverage Dynamic Consultants Group’s Microsoft expertise to optimize your Microsoft technology. They are no longer available outside of a Microsoft Partner.