Use this guide to evaluate your options, avoid common pitfalls, and select a support partner that delivers more value than Unified ever did. Providers should be aligned with your communication style, escalation urgency, and internal workflows. In other words, communicating with your engineer team and collaborating with them should not add a layer of work to your Microsoft issue resolution. In fact, organizations like US Cloud and others often provide more responsive, personalized support than Microsoft. For example, US Cloud is laser-focused on the entire Microsoft stack, delivering enterprise-grade support across Azure, M365, and Dynamics.
Many of our enterprise IT customer and partner's environment is dependent on applications and developers who innovate on the Microsoft platform. You can connect with deep expertise with Microsoft development technologies, Microsoft Premier Support is available for our on-premise, in the cloud or hybrid solutions customers. We emphasize a proactive approach that helps customers maximize their uptime, optimize performance, and lower their total cost of ownership for your mission-critical solutions.
Why Companies Are Rethinking Microsoft Unified Support
Cost-effective IT is all about working with what you have, and CTS and Inscape help small towns and counties do exactly that. Don’t wait to get faster, more efficient, and more capable. You will immediately see results and the difference in working with us. Get senior-level staff assigned directly to your project. They’ll learn everything about your business and get to work.
- Many companies start planning 6-12 months before Unified renewal.
- Not to mention, that support is charged on an hourly basis.
- Prioritize your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would.
- Ultimately, for organizations seeking to optimize their IT support strategy while ensuring top-tier assistance, US Cloud emerges as the best option available.
- Our Microsoft End User support helps them get the answers they need.
- Yes, while third-party support does typically offer cost savings versus Microsoft (clients through US Cloud often save 30-50% after switching), price reduction alone isn’t enough.
- When your technology is down, your business grinds to a halt.
- IT leaders overseeing multi-million-dollar organizations with thousands of employees are expected to be strategic.
- It provides a single point of contact for all Microsoft-related issues, offering technical support, problem resolution, and advisory services.
Global Support with US Teams
Our financially backed SLAs rival Microsoft’s, and our fixed-fee model offers the transparency and reliability that Unified Support lacks. We offer support for all manner of Micorsoft customers from on-premise to the latest cloud applications. If 2020 taught us anything, it's that cloud access allows work around the world in new, more productive ways. Challenges in adjusting can keep you from operating and realizing the value of IT investments successfully.
Microsoft Premier Support
Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.
Affordable, Personalized Support for Small and Rural IT
In order to submit a ticket for support, you have to sign into your MS account, However, if you don't have the correct password, you can't sign in. There truly are better alternatives and I for one am going to move on from Microsoft. One of the benefits of working with an alternative to Microsoft Premier Support Services is that we are committed to providing you with the most personalized service possible. Your IT team doesn’t have time to spend working with end users on their day-to-day questions. Our Microsoft End User support helps them get the answers they need. Additionally, organizations should assess the provider’s track record, customer satisfaction ratings, and ability to scale support as needs change over time.
But not all options are created equal, however, and choosing poorly can leave your team exposed when it matters most. Prioritize your problems and reach resolution for you and your team’s most complex issues up to 50% faster than Microsoft Premier Support would. With Inscape, IT managers have all of the cloud business intelligence they need. They can quickly access Step-by-step Office troubleshooting cloud spending, easily monitor costs, identify trends, manage budgets, report on subscriptions and even create alerts pertaining to spending.
Ultimately, for organizations seeking to optimize their IT support strategy while ensuring top-tier assistance, US Cloud emerges as the best option available. Its combination of affordability, expertise, and dedicated service positions it as the premier alternative to Microsoft Unified Support. Choosing US Cloud means investing in a future where your enterprise can thrive with reliable, responsive, and cost-effective Microsoft support at its fingertips. Dynamic Consultants Group can protect your IT budget with our Microsoft Support alternative. With Dynamic Consultants Group, organizations can pay for the support areas they need, not for products that are unused. Typically we can save clients and partners up to 50% or more after switching them to Dynamic Consultants Group Premier Support.
Top Microsoft Unified Support Competitors Chart
Their team of certified experts ensures that organizations receive timely and effective assistance for all their Microsoft-related issues. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support. Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support. Moreover, US Cloud’s support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies.