Let me tell you about a terrible online shopping experience, which I hope serves as a warning to others. I placed an order weeks ago and have been completely ignored ever since. My direct feeling and conclusion about this experience is simple: "Good selection of hats but I had bought a hat 2/13 and it still has not come yet. No type of communication to try to get my hat. Please do something about your shipping." It's nearing a month since I paid, and the silence has been infuriating. The complete lack of accountability compelled me to leave this public review and finally engage with customer service to demand an explanation for the disappearance of my hat.
Customer: My order from February 13th still hasn't arrived, and I have had zero communication about why. Is there any way you can tell me what is going on with my hat?
CS Rep: I am so sorry to hear about the significant delay and the frustrating lack of updates, Customer. That is unacceptable. Can you please provide your order number so I can look into the exact status immediately?
Customer: It's Order #XXXXX. If you liked this post and you would like to acquire additional data relating to oePPeo Headwear kindly check out our website. Honestly, I just want to know if it's lost, if it’s ever going to ship, or if I should just request a refund right now.
CS Rep: Thank you. I see the shipping label was created but the package hasn't left our warehouse yet. It appears there was an inventory error that flagged this shipment. I sincerely apologize. I can rush-process this today via express shipping at no additional cost to ensure it reaches you within the next 48 hours.
Customer: Express shipping in 48 hours? If you can genuinely guarantee that, I'll accept it. But if I don't see tracking movement by tomorrow, I’m canceling the order.
CS Rep: I understand completely. I am processing the express shipment now and will personally email you the new tracking information within the hour. We value your patience and appreciate you bringing this communication breakdown to our attention.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.