Budget and workforce are invaluable resources at the state and local levels of government, and both are hard to come by. This is especially true for small and rural communities. Increasingly complicated IT environments and aging workforces only make things harder. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. That is why we assign each client a friendly point of contact who can answer any questions you might have. Your point of contact acts as your ambassador (Technical Account Manager) to the managed IT support we provide to your company.
These features can help organizations determine which alternative best aligns with their needs and expectations. We appreciate your interest, but our solution is currently designed for larger enterprise organizations. While we can't work together directly right now, we're here to support your growth with our extensive library of free resources and content. Many companies start planning 6-12 months before Unified renewal. While switching mid-contract can be complex, it’s not impossible. However, to mitigate contractual headaches, try to engage legal and procurement early.
Understand Contract Flexibility
Then we create a perfect plan for your business so you are prepared for any technical issue. When your technology is down, your business grinds to a halt. That is why our IT support staff is available to help you and your in-house IT team troubleshoot any issues you may be experiencing with your Microsoft technology. US Cloud offers a range of benefits that make it an attractive choice for enterprises of all sizes. As businesses evolve and their IT infrastructures become more complex, the demand for flexible and cost-effective support solutions has grown. Many organizations find that Microsoft Unified Support, while comprehensive, may not always align perfectly with their specific needs or budget constraints.
- Another typical complaint about Microsoft Unified Support is that their "one-size-fits-all" approach to service is universally rigid in practice.
- Get real-time assistance from Microsoft Certified Engineers.
- Support costs have increased significantly, and the return isn’t always clear.
- As organizations adapt and scale, Microsoft’s support model often feels disconnected from the pace of business.
- Pricing models vary, so compare apples to apples across vendors.
What is Microsoft Premier Support?
Our financially backed SLAs rival Microsoft’s, and our fixed-fee model offers the transparency and reliability that Unified Support lacks. We offer support for all manner of Micorsoft customers from on-premise to the latest cloud applications. If 2020 taught us anything, it's that cloud access allows work around the world in new, more productive ways. Challenges in adjusting can keep you from operating and realizing the value of IT investments successfully.
Alternatives to Microsoft Unified Support.
Microsoft Services serve 75 percent of global Fortune 1000 companies across various industries. Using Dynamic Consultants Group, you gain the most benefit from your IT infrastructure by pairing your business with Microsoft Services Premier Support. Our dedicated support teams provide continuous hands-on assistance and immediate escalation for urgent issues.
Customized Managed Services
Balance pricing with service depth, issue resolution time, and long-term value. The cheapest vendor isn’t much help if they can’t solve a critical Azure outage. Dynamic Consultants Group has experience supporting all Microsoft technologies.
Will I lose access to expert Microsoft-certified services if I switch?
Microsoft is shifting its Premier Support customers to Unified Support. Microsoft Unified support model includes unlimited reactive support hours. There are three levels – Core, Advanced, Performance – which Outlook troubleshooting steps have a minimum contract size of $25,000, $50,000, and $175,000. The pricing for Unified Support is based on a percentage of Office 365 annual costs, client software annual costs, other software, and online yearly costs. Analyst show it adds up to 30-60% price increase most support customers. US Cloud’s approach focuses on delivering high-quality support while offering greater value and flexibility than traditional Microsoft support options.
Ultimately, for organizations seeking to optimize their IT support strategy while ensuring top-tier assistance, US Cloud emerges as the best option available. Its combination of affordability, expertise, and dedicated service positions it as the premier alternative to Microsoft Unified Support. Choosing US Cloud means investing in a future where your enterprise can thrive with reliable, responsive, and cost-effective Microsoft support at its fingertips. Dynamic Consultants Group can protect your IT budget with our Microsoft Support alternative. With Dynamic Consultants Group, organizations can pay for the support areas they need, not for products that are unused. Typically we can save clients and partners up to 50% or more after switching them to Dynamic Consultants Group Premier Support.
Their team of certified experts ensures that organizations receive timely and effective assistance for all their Microsoft-related issues. Microsoft and even some partners can use SLAs to offer fantastic response times, either with auto-responders or with basic support. Meaning you have a price guarantee on how fast you be connected to a specialist engineer to solve your problem. Start tracking how fast you can get on the phone with someone who knows your issue. It’s all part of our First Problem Resolution philosophy for how we operate Premier Support. Moreover, US Cloud’s support is delivered by 100% U.S.-based engineers who possess an average of over 14 years of experience with Microsoft technologies.