Total Guide To Fixing The Outlook Not Receiving Emails Issue

If you are unable to connect or are prompted for your password repeatedly attempt the following options. After finishing one step, if it does not resolve the issue move on to the next. If you are having issues sending email, this might be due to validation issues with your Microsoft Account. Some customers may experience a delay when trying to create a new email address, or alias, for their Outlook.com account. None of the events or information was lost in the move to the new calendar. The Family group calendar now appears in the Outlook.com groups area in the left nav on Outlook web and in the groups area of the Outlook mobile app.



Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. While these Microsoft accounts work in other Microsoft products (e.g. OneDrive, Windows, Xbox), they are non-functional when visiting Outlook.com. Outlook.com (the web version of Outlook) and Outlook apps require a 1st party alias (Outlook/Hotmail/Live/MSN) to send and receive email, use calendar, etc.

Most Common Outlook Problems and How to Resolve Them

Conflicting rules can prevent certain rules from working as intended. Review your rules to identify any conflicts and resolve them by disabling or adjusting overlapping rules. This tool has helped IT teams across healthcare, finance, education amongst many others.

Unable to view folders or left pane in Outlook.com [FIX AVAILABLE]

If you manually type in the secondary connected account email address in the "From" field, the email is sent as "On behalf of" your primary Outlook.com account. If you typically use Fix Office 365 password reset problems an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias. This fix will also lead to a reduction in the total number of contacts on your contact list.

• The same steps can also be used to check your junk mail filters in the new version of the desktop email client for Windows.
• Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar.
• If you used the workaround below you can now switch from using an Outlook.com alias to your country's domain.
• Read how to Add your Outlook.com account to another mail app.
• To check the server status, visit the Office 365 Service Health portal.
• This issue has been fixed for Outlook.com country domains.
• If you're still unable to send or receive email, read how to Fix Outlook.com email sync issues.
• While built-in tools like ScanPST offer a basic Safety net, they often fall short when it comes to rectifying deeper file damage.

Family Calendar not visible [WORKAROUND]

When users select the Manage Microsoft Storage quota link at the bottom corner in Outlook.com, they are taken to a blank Settings page. This option could be useful if you constantly have to wait for Outlook to rebuild its data file when you restart. You can start Outlook in safe mode, disable your add-ins, and then try to open Outlook normally. If you can't open Outlook, or Outlook disappears or crashes, one of your add-ins may be to blame or you may need to update Outlook. In this article, we've mentioned several ways to optimize your Outlook inbox with Clean Email, such as using Cleaning Suggestions, Auto Clean rules, and Smart Folders. We go above and beyond the average software reseller because we built our business on trust.

Unable to create a new email address (alias) in Outlook.com [WORKAROUND]

No matter how well written add-ins are (and even Outlook itself), there will always be the occasional Outlook problem that doesn’t seem to go away or may not be related to add-ins at all. You can read how to fix your Outlook problem on the internet, but sometimes the suggestions don’t work for your specific case. So, we have produced this list of general things to try to resolve your problem in Outlook. Read on to find out how to fix common Outlook problems below. If you can't choose any of the menu options, type inside an email message, calendar event, or contact, Outlook may have frozen.

Although it's not possible at the moment to turn the feature off entirely, you can choose to remove it from your favorites list by right clicking the folder and selecting Remove from Favorites. We have recently received some reports of users who are experiencing issues with subscribing to .ics/ical calendars. Not something you want to take on lightly, but sometimes you have to. Similar to our earlier suggestion of repairing Office (see #3 Repair Your Microsoft Office above), perform the same steps except choose to Uninstall. Be aware that you may need your product key if you received one.



To learn more about how to share your feedback, see How do I give feedback on Microsoft Office. Post questions, follow discussions and share your knowledge in the Outlook.com Community. To get support in Outlook.com, click here or select Help on the menu bar and enter your query. If the self-help doesn't solve your problem, scroll down to Still need help?

Users are unable to access groups, group calendars, and group folders on Outlook.com

You may see one of the following errors in a pop-up message on your screen. Some customers may not be able to see their Profile, Account or Sign Out options when selecting their picture on the top toolbar. If you access your Outlook.com account through the iOS Mail app, you may be repeatedly asked to enter your username and password. Microsoft has released a Windows Hotfix file to remove the contacts folder synced by the Teams app. Some Safari users are unable to add email addresses in the To section, or cannot point the cursor in the To field.