Let me tell you about my absolutely terrible shopping experience so you don't make the same mistake. This place is not the store it used to be. My visit was profoundly disappointing, which is why I’m dropping my rating to a 1 star—the place sucks now. It’s clear the policies have changed, likely due to new management, because they have limited stock and sizes, which made finding what I wanted impossible, and to top it off, they only let you take 1 feather with a hat purchase! I felt compelled to reach out to customer service immediately after leaving, demanding an explanation for why the standards have fallen so low.
Customer: I am extremely unhappy with the new policies and lack of inventory. Why are you operating with such limited stock and sizes? I drove an hour only to find nothing fits, and I heard there’s new management changing everything.
CS Rep: I am truly sorry to hear about your frustrating visit, especially after traveling so far. We are working hard to restock the popular sizes quickly, and I apologize if the current selection was insufficient.
Customer: Insufficient is an understatement. And what is the deal with the feather limit? If you have any sort of concerns regarding where and how you can utilize WholeCustomDesign Services, you could contact us at our own web site. You only let me take one feather with a hat purchase! That’s ridiculously cheap and frankly shows how far your business has fallen from the store it used to be.
CS Rep: I understand your disappointment regarding the recent feather policy change. That decision was implemented to manage material distribution, but I hear your feedback clearly. That is definitely not the standard of generosity we want to present.
Customer: So what are you going to do to compensate me for my wasted time and the miserable impression I now have of your brand?
CS Rep: I’d like to email you a voucher for 25% off any future purchase once our full inventory arrives, and I will personally ensure you receive two complimentary premium feathers included with your next order to try and make this experience right.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.