I usually don't write negative reviews, but my recent online shopping experience was so atrocious that it felt like a public service announcement was necessary. I spent good money on a special item, only for it to arrive completely ruined. When I tried to resolve the issue, the company's silence was deafening. If you have virtually any concerns with regards to where along with tips on how to make use of oePPeo Sports Caps, you'll be able to call us in our own web site. I felt compelled to reach out immediately after opening the box, but now, a week later, my fears have been confirmed:
I have reached out to support a week ago and no response. My merchandise was damaged badly during shipment with no refund or response.
This lack of basic accountability is why I demanded a conversation with their customer service team.
Customer: I need immediate help regarding order #R543. I sent an email seven days ago, and I have had zero communication about my damaged shipment.
CS Rep: I am so sorry to hear that your merchandise arrived damaged and that you experienced such a significant delay in our support response. That is absolutely unacceptable on our part. Can you describe the damage for me now?
Customer: It’s not just damaged, it’s unusable. The product is crushed. But honestly, the state of the item is secondary to the fact that I was completely ghosted by your support team for a full week! Do I need to initiate a credit card chargeback just to get someone’s attention?
CS Rep: Please, allow me to handle this for you right now. I have pulled up your order and I apologize again for the lack of follow-through. I am escalating this immediately. I can process a full refund right now, and we will send a prepaid label to retrieve the damaged item. You should see the refund notification within 24 hours.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap.